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Yuting Yuan

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Yuting Yuan

I am an Assistant Professor of Mathematics and Operations Research in the Department of Mathematics at William & Mary. My research focuses on improving operational decisions in service systems when capacity is scarce, demand is uncertain, and information is incomplete. I am motivated by real-world challenges faced by businesses and public-service organizations, such as managing congestion in healthcare and designing technology-enabled services. Combining analytical modeling with data-driven and computational methods, I develop decision support tools that are interpretable, practically useful, and theoretically rigorous.

I received my Ph.D. in Operations Management at Simon Business School, University of Rochester, where I was advised by Professor Yaron Shaposhnik.  Before William & Mary, I was an Assistant Professor of Supply Chain Management at the Smeal College of Business, Pennsylvania State University.

Selected Research

Design of a Telemedicine-to-Hospital Network for a Public Healthcare Service

Lan Jin, Hui Zhao, Nicholas C Petruzzi, Yuting Yuan; Under review, Production and Operations Management


Chick-fil-A Drive-through: Managing Congestion with Discrete Event Simulation

Yuting Yuan; INFORMS Transactions on Education, 2025 

[CASE Article][CASE]


Managing Flexible Capacity in Service Systems with Worker Shortages

Yuting Yuan; Manufacturing & Service Operations Management, 2025 

[LINK] [Virtual Special Issue: The Impact of Operations in the COVID-19 Pandemic]


Waiting-Time Prediction with Invisible Customers

Yoav Kerner, Ricky Roet-Green, Arik Senderovich, Yaron Shaposhnik, Yuting Yuan; Manufacturing & Service Operations Management, 2025 [LINK]


Interpretable Prediction Rules for Congestion Risk in Intensive Care Units

Fernanda Bravo, Cynthia Rudin, Yaron Shaposhnik, Yuting Yuan; Stochastic Systems, 2023 

[LINK] [UCLA Anderson Review]


Conference Talks

  • INFORMS Annual Meeting, Atlanta, GA, 2025

  • INFORMS Annual Meeting, Phoenix, AZ, 2023

  • INFORMS Annual Meeting,  Indianapolis, IN, 2022

  • INFORMS Healthcare Conference, Virtual, 2021

  • CORS Annual Conference, Virtual, 2021

  • POMS 31th Annual Conference, Virtual, 2021

  • INFORMS Annual Meeting, Virtual, 2020

  • INFORMS Annual Meeting, Seattle, WA, 2019

  • INFORMS Workshop on Data Science, Seattle, WA, 2019

  • INFORMS Healthcare Conference, Cambridge, MA, 2019

  • POMS 30th Annual Conference, Washington D.C., 2019

Research Yuting Yuan.mp4

A 5-minute video tour of my research (produced in 2021).

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