I am an Assistant Professor of Mathematics and Operations Research in the Department of Mathematics at William & Mary. My research focuses on improving operational decisions in service systems when capacity is scarce, demand is uncertain, and information is incomplete. I am motivated by real-world challenges faced by businesses and public-service organizations, such as managing congestion in healthcare and designing technology-enabled services. Combining analytical modeling with data-driven and computational methods, I develop decision support tools that are interpretable, practically useful, and theoretically rigorous.
I received my Ph.D. in Operations Management at Simon Business School, University of Rochester, where I was advised by Professor Yaron Shaposhnik. Before William & Mary, I was an Assistant Professor of Supply Chain Management at the Smeal College of Business, Pennsylvania State University.
Design of a Telemedicine-to-Hospital Network for a Public Healthcare Service
Lan Jin, Hui Zhao, Nicholas C Petruzzi, Yuting Yuan; Under review, Production and Operations Management
Chick-fil-A Drive-through: Managing Congestion with Discrete Event Simulation
Yuting Yuan; INFORMS Transactions on Education, 2025
[CASE Article][CASE]
Managing Flexible Capacity in Service Systems with Worker Shortages
Yuting Yuan; Manufacturing & Service Operations Management, 2025
[LINK] [Virtual Special Issue: The Impact of Operations in the COVID-19 Pandemic]
Waiting-Time Prediction with Invisible Customers
Yoav Kerner, Ricky Roet-Green, Arik Senderovich, Yaron Shaposhnik, Yuting Yuan; Manufacturing & Service Operations Management, 2025 [LINK]
Interpretable Prediction Rules for Congestion Risk in Intensive Care Units
Fernanda Bravo, Cynthia Rudin, Yaron Shaposhnik, Yuting Yuan; Stochastic Systems, 2023
INFORMS Annual Meeting, Atlanta, GA, 2025
INFORMS Annual Meeting, Phoenix, AZ, 2023
INFORMS Annual Meeting, Indianapolis, IN, 2022
INFORMS Healthcare Conference, Virtual, 2021
CORS Annual Conference, Virtual, 2021
POMS 31th Annual Conference, Virtual, 2021
INFORMS Annual Meeting, Virtual, 2020
INFORMS Annual Meeting, Seattle, WA, 2019
INFORMS Workshop on Data Science, Seattle, WA, 2019
INFORMS Healthcare Conference, Cambridge, MA, 2019
POMS 30th Annual Conference, Washington D.C., 2019
A 5-minute video tour of my research (produced in 2021).